Refund Policy
At FINITY IT BD, we aim to provide reliable, professional, and high-quality digital and IT services to clients worldwide. Because our services include customized development, design, consulting, hosting, digital marketing, and other professional work, refund eligibility depends on the type of service purchased and the stage of the project. This Refund Policy explains when refunds may or may not be available.
Before starting a project or service, clients are encouraged to review the agreed scope, pricing, deliverables, timeline, and payment terms.
Once work has started, refunds may be limited because resources, development time, design work, infrastructure, licenses, and third-party services may already have been committed.
Any refund will be evaluated based on:
Where a separate written agreement contains specific refund terms, that agreement will take precedence.
Website design and development projects are generally customized for each client.
Payments made toward:
may become non-refundable once the corresponding work has started.
If a client cancels before FINITY IT BD begins work, a refund may be considered after deducting any applicable administrative, transaction, or preparation costs.
Once significant work has started, refunds may not be available for completed work or resources already committed to the project.
For custom projects, FINITY IT BD may require an upfront deposit before work begins.
The deposit reserves development resources and allows us to begin planning, design, development, and other project activities.
Unless otherwise agreed in writing, project deposits are generally non-refundable once work has commenced.
A client may request cancellation of a project or service by contacting FINITY IT BD in writing.
If cancellation is requested:
Any applicable refund will be calculated based on the actual status of the project.
Hosting services are recurring services that involve infrastructure and resource allocation.
Because hosting resources may be provisioned specifically for a client, hosting payments are generally non-refundable after the service has been activated or the billing period has started, except where otherwise required by applicable law or specifically agreed upon.
If a hosting service has not yet been provisioned, a refund request may be considered on a case-by-case basis.
Domain registration and renewal fees are generally non-refundable after a domain has been successfully registered or renewed.
This is because domain registration transactions are processed through third-party registrars and registries.
Refunds may not be available for:
Clients should carefully verify the domain name before requesting registration.
Payments for third-party products and services may be non-refundable after purchase or activation.
These may include:
Where a third-party provider does not offer a refund, FINITY IT BD may be unable to provide a refund for that portion of the service.
Maintenance services may include:
Once a maintenance period has started, payments for that active period are generally non-refundable.
Unused maintenance time may not automatically be converted into cash refunds.
SEO and digital marketing services involve ongoing work and resources, including:
Because these activities require work from the beginning of a campaign, SEO and digital marketing service fees are generally non-refundable once the service has started.
SEO performance depends on search engines, competition, industry conditions, website quality, content, algorithm changes, and many other factors.
Therefore, payment is for the agreed professional services and work performed—not a guaranteed search ranking, traffic level, lead volume, or revenue amount.
AI development, automation, software development, API integration, and custom technology services may involve significant research, development, infrastructure, and third-party costs.
Once development or implementation begins, payments associated with completed work are generally non-refundable.
Third-party API, cloud, software, model, or infrastructure charges may also be non-refundable.
Mobile application projects may include:
Payments for completed development stages are generally non-refundable once the relevant work has been delivered or substantially completed.
App Store or Google Play review and approval decisions are controlled by the respective platforms and are outside FINITY IT BD’s direct control.
If FINITY IT BD provides digital products, downloadable resources, templates, software, or other digital goods, refunds may not be available once the product has been delivered or access has been provided, unless otherwise stated on the relevant product page.
Refunds may not be provided because of delays caused by the client.
This may include failure to provide:
If a project remains inactive for an extended period due to client-side delays, FINITY IT BD may place the project on hold or treat it as completed according to the applicable agreement.
A change of mind after work has started does not automatically qualify for a refund.
For example, refunds may not be available simply because a client:
We encourage clients to communicate their requirements clearly before approving a project.
Reasonable revisions included within the agreed project scope will be handled according to the project agreement.
Requests that significantly change the original scope may require additional fees.
A request for additional features or a change in direction does not automatically qualify the client for a refund.
If FINITY IT BD fails to deliver a service substantially according to the agreed scope, the client should contact us as soon as possible.
We will first attempt to:
If the issue cannot reasonably be resolved, a partial or full refund may be considered depending on the circumstances and the amount of work already completed.
If a client accidentally makes a duplicate payment for the same invoice, the client should contact us promptly.
After verification, the duplicate amount may be refunded or applied toward another outstanding invoice, subject to applicable payment processing fees.
Where a refund is approved, payment processing, transaction, currency conversion, or third-party charges may be deducted where applicable and legally permissible.
The final refunded amount may therefore differ from the original amount paid.
To request a refund, contact:
Email: support@finitybd.com
Please include:
We may request additional information to verify the payment and evaluate the request.
Refund requests are reviewed individually based on:
Submitting a refund request does not guarantee approval.
If a refund is approved, FINITY IT BD will generally process it through the original payment method where technically possible.
The time required for the funds to appear in the client’s account may depend on the payment processor, bank, card issuer, or financial institution.
Unless specifically stated otherwise, the following are generally non-refundable after activation, purchase, or commencement:
Refunds may be withheld while FINITY IT BD investigates suspected:
Where appropriate, FINITY IT BD may suspend associated services during an investigation.
Clients are encouraged to contact FINITY IT BD before initiating a payment dispute or chargeback.
If a payment dispute is filed without first attempting to resolve a legitimate billing issue with us, FINITY IT BD may provide relevant transaction records, invoices, project communications, and service information to the payment provider during the dispute process.
In exceptional circumstances, FINITY IT BD may choose to provide a partial or full refund outside the standard terms of this policy.
Such exceptions are made at our discretion and do not create an obligation to provide the same exception in future cases.
FINITY IT BD may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices, or applicable requirements.
The latest version published on this page will represent the current policy.
If you have questions about this Refund Policy or wish to request a refund, please contact us.
Smart IT Solution
Email: info@finitybd.com
Support: support@finitybd.com
Phone: +8801601-001157
Location: Dhaka, Bangladesh
Service Area: Worldwide